Privacy Policy

Introduction

Welcome to Robnez Solutions ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service and website.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our AI receptionist services
• Contact us for support
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and contact information (email address, phone number)
• Business information (company name, industry)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you access our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

Call Data

When you use our AI receptionist service, we collect and process call recordings, transcripts, and metadata to provide and improve our services. This data is essential for training our AI models and ensuring quality service delivery.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI receptionist services
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your inquiries and provide customer support
• Train and improve our AI models
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with third-party service providers who perform services on our behalf (e.g., hosting, analytics, payment processing)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are retained for a minimum of 90 days and may be retained longer for quality assurance and AI training purposes.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Withdrawal of Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Services

Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Robnez Solutions
Email: [email protected]
Website: https://robnez.com