Case Study: Noukoua Auto
How a Gatineau Auto Repair Shop Transformed Their Business with AI
"I never saw so much business. Every slot in our calendar was getting booked."
— Kouadjo Noubactep, Owner
Key Metrics
The Challenge
Noukoua Auto, a general mechanic shop in Gatineau, Quebec, was struggling with missed calls during off-hours and staff distraction from constant phone interruptions. They needed a solution that could handle 3 simultaneous lines, integrate with Google Calendar, and serve their multilingual community.
The Solution
We deployed NZinga, an AI voice assistant named after the African queen, who answers primarily in French but can speak any language including Chinese. NZinga handles appointments, provides information, and books directly into their Google Calendar.
Meet NZinga
Named after the African queen, NZinga is Noukoua Auto's multilingual AI voice assistant who handles calls in French, English, and Chinese with a natural, human-like voice.
Business Impact
24/7 Coverage
Only garage answering during emergencies with natural human voice
Staff Focus
Mechanics work with fewer interruptions, improving quality
Customer Satisfaction
Clients say "It feels like you really care"
Multilingual Service
Serving diverse communities in French, English, and Chinese
Customer Story: Sophia's Emergency
During a snowstorm on Sunday night with temperatures at -15°C, Sophia's alternator failed while driving in Ottawa. She called several garages, but only Noukoua Auto answered. NZinga guided her on where to leave the car and keys, and booked a repair appointment. This emergency response showcases how 24/7 AI coverage captures business that competitors miss.
What They're Saying
"My staff was often distracted by phone calls. Now I see an improvement in the quality of their work because they can be more focused."
Kouadjo Noubactep
Owner, Noukoua Auto
"This is working for me. I can focus on the repairs without constant interruptions."
Morel
Senior Mechanic
Implementation Timeline
Week 1: Setup & Training
Configured 3-line capacity, Google Calendar integration, and trained NZinga on services and pricing
Week 2: Testing & Launch
Tested multilingual capabilities and emergency scenarios, then went live
Week 3-4: Optimization
Fine-tuned responses based on real calls and customer feedback
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